What is Prometheus?
Prometheus is a premium clothing brand inspired by resilience, ambition, and the pursuit of greatness. Our designs blend bold aesthetics with comfort and durability.

Where is Prometheus based?
We are based in Nigeria but cater to a global audience.

Are your products unisex?
Yes! Our clothing is designed to be versatile for all genders.

Do you restock sold-out items?
Some items are restocked, while others are limited-edition. Follow us on social media or subscribe to our newsletter for updates.

How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout.

What payment methods do you accept?
We accept major credit/debit cards and Nigerian payment gateways like Flutterwave and Paystack.

Can I cancel or change my order after checkout?
Orders cannot be changed or canceled once processed. Please review carefully before purchasing.

Do you offer discount codes?
Yes! We occasionally run promotions and offer exclusive discounts to newsletter subscribers.

How long does shipping take?
Orders typically take 3-7 business days within Nigeria. International shipping is coming soon.

How can I track my order?
Once your order ships, you’ll receive an email with tracking details.

What if my package is lost or delayed?
Contact us at contact@prometheusendysi.com for assistance.

What happens if I provide the wrong shipping address?
If returned due to an incorrect address, the customer will cover additional shipping costs.

Do you accept returns or exchanges?
We only accept returns if the item is defective or incorrect.

What if I receive the wrong or a defective item?
Email us within 48 hours with photos, and we’ll arrange a replacement.

Can I exchange for a different size?
We don’t offer direct exchanges. Check our size guide before ordering.

How do I find my correct size?
Check the size guide on each product page before purchasing.

Are your clothes true to size?
Yes, but some designs are oversized or fitted. See product descriptions for fit details.

How should I wash and care for my clothing?
Machine wash cold, air dry, and avoid harsh detergents or bleach.

Do you offer custom designs?
Not at the moment, but we may introduce them in the future.

Can I collaborate with Prometheus?
If you’re a creator or designer interested in collaboration, contact us via email.

How can I contact customer support?
Email us at contact@prometheusendysi.com or use our website contact form.

What are your support hours?
Monday to Friday, 9 AM - 6 PM (West Africa Time).

How do I stay updated on new releases?
Follow us on social media and subscribe to our newsletter for exclusive updates.